Fair Usage Policy

We take pride in servicing genuine SMB customers by offering them great product features at very competitive prices. Fair usage of our services enables us to continue doing so. In order prevent misuse of our services, we follow our Fair Usage Policy very strictly. 

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✅ All services offered by Superfone are for genuine business use only.

🔴 To avoid misuse, the following activities / types of usage are not allowed using Superfone:

  ❌ Unsolicited Commercial Communication (cold-calling)
  ❌ Promotional tele-marketing activities

  ❌ Calling DND numbers & spam calling

  ❌ Bulk calling, Robo calling, automated dialling

  ❌ Religious & political activities and campaigns

  ❌ Spam messaging
  ❌ Commercial Call Center operations
  ❌ Fraudulent / unlawful activities

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🚫 In case of violation of this policy, Superfone reserves the right to block all services without any refund, and also take necessary action as per applicable rules. 

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How do we detect misuse / violation of Fair Usage Policy?

We deploy very advanced Ai based usage patten recognition that flags any usage that is not as per our Fair Usage Policy. Upon detecting this, our system immediately temporarily blocks all services of the concerned account. 

After further validation of misuse, the account would be blocked permanently. We do not offer any refund in such cases under any circumstances.