Question 1

What is Superfone Sales Connect?

Accepted Answer

Superfone Sales Connect is a sales telephony solution for inside sales teams. It gives your team a shared virtual mobile number, Click-to-Call from your CRM or the Superfone app, unlimited India calling, call recordings, and call data flowing back into your CRM automatically — all in one plan.

Question 2

How can Click-to-Call help?

Accepted Answer

Click-to-Call lets your sales agents trigger calls directly from your CRM with one click, instead of manually dialling or switching between apps. Calls go out from a virtual mobile number — not spammy landline DID — which delivers up to 2x better pickup rates. Call details and recordings sync back to your CRM automatically after every call.

Question 3

Do I need to replace my existing CRM?

Accepted Answer

No. Sales Connect works with your existing CRM through Click-to-Call, integrations and outbound webhooks.

Question 4

Can my team also call from the Superfone app?

Accepted Answer

Yes. Your team can use Click-to-Call from the CRM or call directly from the Superfone app.

Question 5

What kind of number do we get?

Accepted Answer

You get a Superfone virtual mobile number that your sales team can use for business calling.

Question 6

Does unlimited calling have any usage conditions?

Accepted Answer

Unlimited India calling is included with Sales Connect. Superfone's Fair Usage Policy, applicable TRAI TCCPR guidelines and reasonable rate limits apply to help ensure the service is used for compliant business calling.

Question 7

Which CRMs do you integrate with?

Accepted Answer

Zoho, HubSpot and LeadSquared are available as native integrations through their respective marketplaces. Other or custom CRM integrations need to be implemented by your developer.

Question 8

Can incoming calls go back to the same salesperson?

Accepted Answer

Yes. Sticky-agent routing can send returning callers back to the same salesperson on the Superfone app.

Question 9

Does call data sync back to my CRM?

Accepted Answer

Yes. Outbound webhooks can send call events, call details and recording URLs back to your CRM.

Question 10

Can I use the same number for calling and WhatsApp?

Accepted Answer

Yes. The Superfone number can be used for both calls and WhatsApp Business API. WhatsApp Business API is included free with the yearly plan. Meta message charges and Superfone platform charges still apply.

Question 11

What is the pricing?

Accepted Answer

Sales Connect is priced at ₹700 per user per month on the yearly plan and ₹800 per user per month on the half-yearly plan. Minimum team size is 5 users. The yearly plan includes WhatsApp Business API free on the same number. AI call summaries and AI Voice Agents are available as chargeable add-ons.

Question 12

Why should one choose Superfone Sales Connect?

Accepted Answer

Superfone Sales Connect costs up to 40% less than comparable click-to-call setups. Your team calls from a virtual mobile number instead of a landline, which improves pickup rates. CRM integrations, outbound webhooks and sticky agent routing are all included — no extra per-seat charges. And it's AI-ready, so you can add AI Voice Agents or AI Call Summaries when your team is ready, without switching platforms.

Question 13

Can we add AI later?

Accepted Answer

Yes. Sales Connect is AI-ready. You can add AI Voice Agents, AI Call Summaries and other AI capabilities when needed by paying the applicable charges.

Question 14

What AI Voice Agents can I add?

Accepted Answer

You can add an AI Sales Agent for fresh leads and an AI Support Agent for incoming enquiries. These are chargeable add-ons.

Question 15

What is the MCP Connector?

Accepted Answer

It lets you connect Superfone call data with MCP-compatible AI tools such as Claude, OpenAI and Gemini to ask questions and generate custom reports. This is a chargeable feature.

Questions before you get started?