Get calls even if no internet
with Superfone’s Back-up Number feature
Keep your business running smoothly,
no matter what happens
How it works
When all team members are disconnected from the internet or are on DND, incoming calls will be sent to your alternate number.
Setup Backup number on your Superfone number
Frequently Asked Questions for
Backup Number Feature
Will calls to my backup number show up as coming from my customer?
No, caller ID will show Superfone’s server number. Save +91 9429691234 to phone so you don’t miss the call.
Can I have multiple backup numbers set up?
At this time, Superfone only supports one backup number per business number.
Will call recordings be available for calls answered on my Backup Number?
No, unfortunately, call recordings are not available for calls answered on your Backup Number. However, all missed or answered calls on your Backup Number will show in your Superfone call history.
Can I choose which team member's Backup Number to use?
No, the Backup Number is a single number that you can set in the app's settings. It will be used for all incoming calls when no team members are available.
What happens if my Backup Number is unreachable or busy?
If your Backup Number is unreachable or busy, the call will not be forwarded and will show as missed call on Superfone call history.
How do I know if a call was forwarded to my Backup Number?
All missed or answered calls on your Backup Number will show in your Superfone call history, so you can easily track which calls were forwarded.